My wife and I decided recently to eliminate our cell phones and use one service for our telecommunication needs.
[quote]We were sick of paying fees and were more of a nuisance than a convenience.[/quote]
This is a guide that shows you what you should look at when cancelling your Rogers cell phone.
Rogers Early Cancellation Fee
According to Rogers, this is there current cancellation policy.
* Applicable to all plans: Local airtime usage, data usage and/or text messages over that allotted in the plan, long distance and roaming charges, additional wireless service options selected and applicable taxes are extra and are also billed monthly. An Early Cancellation Fee (ECF) applies if, for any reason, your service is terminated prior to the end of the service agreement. The ECF is the greater of (ii) $100 or (iii) $20 per month remaining in the service agreement, to a maximum of $400 (plus applicable taxes), and applies on each line in the plan that is terminated.
My wife had to pay a fee of $100 which is what applied based on when her current contract would end. This is understandable based on the contract and their policy.
She paid her final month and early cancellation fee and then Rogers sent her this final invoice. Look at the invoice closely.
[highlight]If you received this invoice, what would you pay? $0.00 or $144.20?[/highlight]
When she called Rogers and had the headset on speakerphone, the agent told us that her balance was $0.00 but he was happy to accept a payment of $144.20.
She explained that why would she pay this if she had no balance. The agent stuck to their original statement that they will accept the money.
This was just one example of how cell phone companies can take advantage of people with that pay invoices with zombie accounting (new term I made where people pay any invoice without looking at it closely).
If you just got into a cell phone contract and want to leave the contract, you can use Buyer Remorse. It applies to all contracts with the exception of house sale contracts, and contracts that state otherwise. This gives a person 14 days to get out of any contract they enter into.
[box type=”tick”]My advice is to always look at your invoices and never pay any invoice without a closer look.[/box]
Disclosure: My wife owns shares in Rogers Communications (RCI.T)