Why big companies should avoid Twitter and Facebook


OK, I was shocked when I saw one of the most insensitive tweet of recent memory.

President’s Choice tweeted “What’s scarier? Hurricane #Sandy or a beverage with marshmallow eyeballs?”

Dozen’s of people retweeted the story and were obviously upset.

Here are some of the more popular ones:

  1. “Pretty sure the storm that’s killed people from the Caribbean to Canada is scarier than a marshmallow eyeball beverage,” Emma Willer tweeted.
  2. Kevin Jagger tweeted “Who has less tact? You or @americanapparel?”

The story was picked up by Globe and Mail and Huffington Post.

What I didn’t like is that they simply wrote an apology – no video or detailed press release about why this won’t happen again in the future.

I do not see the benefit of many large companies with a potential PR disaster with Twitter.

Potentially, one tweet can end many potential relationships.

I think the company should have done more personally and will have an easy decision when it comes to deciding their layoffs.

Being a social media manager is major responsibility and companies should hire only the best and brightest for these jobs.

What are your thoughts? Am I overreacting? 

 
Profile imageAuthor: Steven Zussino on October 31st, 2012

Steven Zussino is the co-founder of Grocery Alerts Canada. He loves to help Canadians save money on groceries. He also runs the blog, CanadianPersonalFinance.com.
 

One Response to “Why big companies should avoid Twitter and Facebook”

  1. I just read about the President’s Choice tweet on the G&M. I bet whoever tweeted that lost their tweeting privileges indefinitely, yikes!

    October 31, 2012 at 6:42 pm Reply

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